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Response to the Consultation Draft - Primary Health Care 10 Year Plan - 9th November 2021

The National Mental Health Commission (the Commission) supports the use of safe, quality telehealth and virtual mental health care in the clinical support of people with a mental illness and the need for further development of the evidence base. As previously stated in our response to recommendations of the Primary Care Taskforce Report, the Commission encourages primary care to grow its knowledge of how to suggest and support low intensity mental health care approaches, and in particular how telehealth approaches might be blended with face to face for those who prefer this approach. This should include consideration of user experience, in terms of the usability of the program and the experience of utilising digital healthcare on mental health outcomes, general wellbeing and welfare. Tighter guidance around best practice for mental health service providers and developers is also required.


Response to the Consultation Draft - Primary Health Care 10 Year Plan - 9th November 2021

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Acknowledgement of Country

The Commission acknowledges the traditional custodians of the lands throughout Australia.
We pay our respects to their clans, and to the elders, past present and emerging, and acknowledge their continuing connection to land, sea and community.


The Commission is committed to embracing diversity and eliminating all forms of discrimination in the provision of health services. The Commission welcomes all people irrespective of ethnicity, lifestyle choice, faith, sexual orientation and gender identity.

Lived Experience

We acknowledge the individual and collective contributions of those with a lived and living experience of mental ill-health and suicide, and those who love, have loved and care for them. Each person’s journey is unique and a valued contribution to Australia’s commitment to mental health suicide prevention systems reform.